The skills I intend to discuss are needed for a career at Courtyard by Marriott, as an assistant sales manager for catering, food and beverage; as part of the Voyage graduate program. The purpose of this role is to ensure guests have a "smooth and productive stay that meets their personal and business needs." For this reason, several key skills are needed to ensure that all tasks are completed with the highest level of professionalism, but also to make sure that the people working in this establishment meet the goal of hospitality, which is to satisfy customers. 'Earning customer loyalty takes time, practice and honesty. If you approach each customer with the intent of creating a customer for life, it will change the way you approach customer service. 'Say no to plagiarism. Get a tailor-made essay on "Why Violent Video Games Shouldn't Be Banned"? Get an Original Essay When working with other staff members and providing quality food and beverage services, communication, teamwork and organization are three skills that enable a graduate to have a successful career within by Courtyard by Marriott, as each skill relates to the duties of an assistant manager. In this essay I intend to discuss why these skills are necessary. The first skill required for a college career in the hospitality industry is communication. Communication is undoubtedly the focal point of guest satisfaction, as it is often the first aspect of the interaction a customer will have with a service. For this reason, graduates should possess personality traits that allow them to appear approachable and professional when "greeting and acknowledging" guests, such as having an enthusiastic manner and gentle tones. As a result, customers are likely to feel comfortable in a business and create a positive impression as soon as the guest experience begins. Communication also allows staff (such as an assistant food and beverage sales manager) to get to know customers and subsequently offer services that meet their needs or wants. Within accommodation facilities, customers expect to receive services or items that satisfy their preferences. For this reason, a graduate should possess the key competence of communication, to 'respond to guests' service needs. This can be demonstrated by tailoring items for sale, such as food, by asking about dietary requirements prior to a purchased meal, in order to ensure a guest's safety. It can be suggested that if there is no effective communication between employees and guests, the property may lose business as guests may want more and, in turn, may place their loyalty in another business that can meet their expectations . Furthermore, teamwork is key. another key skill required for a university career in the hospitality industry. While a deputy manager is expected to provide tasks and supervise staff to ensure the smooth running of a business; they should also take on the role of leader and motivate staff to achieve goals that match the brand image, such as “examine excellence.” (Marriott) At Courtyard by Marriott, for example, assistant managers are expected to “serve as role models” and “support teams to achieve common goals.” For this reason, an assistant manager should take a "let's go" attitude and work alongside their team by engaging, rather than simply’.