Supply Chain Management: Operations Management IntroductionOperations management is the term we use for managing the resources needed to produce and deliver the products and services that customers require. These resources include labor, materials and capital equipment. The following definition reflects the nature of operations management: Operations management is concerned with how organizations produce goods and services. Everything you wear, eat, sit, use, read or knock on the sports field comes to you courtesy of the operations managers who organized its production. Every book you borrow from the library, every treatment you receive in the hospital, every service you expect in the shops, and every lecture you attend at university - everything has been produced." - Slack et al (1995) Operations Management, Pitman Publishing: London. Operation can also be considered as a transformation process: operations are a transformation process as they convert a set of resources (INPUTS) into services and goods (OUTPUTS). information or the customer themselves (for example, people traveling with an airline). The operations function is important to the organization because it directly affects the organization's ability to satisfy its customers ,Transformation and Output, we can classify input resources into two types: as transforming resources (the personnel and facilities) that act on the transformed resources (materials, information and customers) that are somehow transformed by the operation. The operations interface with many different disciplines and many issues that require the support of the Operations Management. I... half of the document... national communication. Not only manufacturing companies, but also legal departments, hospitals and local governments have accepted operations management as an indispensable part of their organizations. Bibliography: design and control of spare parts distribution systems. 1997. Eindhoven University of Technology. Jos HCM Verrijdt.Organization for Global Effectiveness: The Transnational Solution. Christopher A. Barlett and Sumatra Ghosal. Harvard Business.The advent of a new organization. Peter F. Drucker. Harvard Business.How to Fail at Project Management (Without Really Trying). Jffrey K. Pinto; Om P. Kharbanda. Harvard Business. The manager's guide to supply chain management. F Ian Stuart; David M. McCutcheon. Harvard Business. Operations Management. An active learning approach. John Bicheno and Brian BR Elliott. Blackwell Publishers 1997.