Organizational Performance. The term organizational performance refers to the past, present and expected future performance of an organization, therefore, the performance of an organization includes the actual outcome measured against the expected outcomes (goals and objectives). Goals). The role of managers is to ensure that the organization's performance is aligned with the achievement of the organization's goals and objectives, taking the necessary steps to ensure that the work (results) of an organization are also aligned with the objectives general and objectives. The goals and projects of the organization's managers are designed or aimed at achieving goals that align with the organization's mission. This also acts as a guide for staff, providing staff with a sense of direction for the organization. Performance goals are set/compared to previous results achieved in the past. In order for the performance goal to be achieved, it must be realistic and achievable. Mann (2002) suggested that the key to long-term success is having and communicating a clear vision, mission, and strategy. Goal setting must be specific, measurable, achievable, realistic and time-bound with an acronym; SMART.Performance indicators are tools used by organizations to measure performance in relation to their goals and objectives, therefore they also provide understanding and indicator to organizational stakeholders on how the organization is aligned with achieving its objective. Acronym KPI; (key performance indicator) are represented in percentages, often used to express a numerical representation of organizational performance, thus allowing a comparison between objectives achieved and the definition of future objectives. Although the KPI is an eff...... middle of paper ...... analysis of this topic indicates that strategy can also be derived from the actions and reactions of everyone within the organization. The role of police environment managers and including the The main role of SPCP unit managers is to formulate and implement the predetermined force strategy. The individuality of each manager and external factors can influence the leadership style of individual managers. Organizational managers are individuals with recognized authority, authorized to formulate, delegate and implement an organisation's existing strategy, in order to achieve the organisation's objectives, managers must be competent and motivated in their role, so as to motivate others. SPCP unit leaders lead and direct internal staff towards achieving Strathclyde Police Force's objectives of making communities safer.