Improving Patient Flow in Outpatient Department of Apollo Main Hospital, ChennaiEXECUTIVE SUMMARYThe Orthopedics Department of Apollo Main Hospital, Chennai has been facing flow issues of patients due to increased delays in other processes such as registration, waiting times, other diagnoses etc. This has led to delays, disruptions and inefficiencies in patient flow and has caused dissatisfaction among some patients and employees resulting in a loss of potential revenue and safety concerns for these patients. To combat these challenges, we analyzed data and conducted interviews to establish a comprehensive understanding of the hospital's orthopedic department, strengthened existing processes and protocol through verification and validation, and suggested improvements in the system to increase patient flow rate throughout the process the stay. Contents ACKNOWLEDGMENTS 2 SUMMARY 3 HEALTH CARE 5 MANAGEMENT IN HEALTH CARE 5 OUTPATIENT DEPARTMENT OF APOLLO MAIN HOSPITAL, CHENNAI 6 OBJECTIVE OF THE STUDY 7 SCOPE OF THE STUDY 7 PROCESS STUDY 7 PROCEDURE AT OPERATIONS DEPARTMENT ulatory) 8 PROCEDURE AT RADIOLOGY DE DEPARTMENT (X-RAY) 9SOURCES OF WASTE 9DATA COLLECTION 11DATA ANALYSIS AND INTERPRETATION 11RECOMMENDATIONS 14PATIENT FLOW PROCESS 15SPAGHETTI ANALYSIS 15LIMITATIONS OF THE STUDY 19FURTHER SCOPE OF THE STUDY 19HEALTH CARE Health care is essential for the overall well-being of society. It provides prevention...... middle of paper ......illingBlood Collection CenterThe television with the token number must be positioned near the Blood Collection Center. This would help streamline patient flow. LIMITATIONS OF THE STUDY The limitations of this study are that only the level of granularity maintained kept in mind the feasibility of data collection and time constraints. The processes are much more detailed and the deeper we dive, the better the information will be. To further optimize a hospital's processes, all other departments must be considered. ADDITIONAL PURPOSE OF THE STUDY As the study expands, it is possible to collect data at a more granular level for a larger number of patients to derive better information. This could be implemented using RFID tags on patients. We can also cover other departments of the hospital in order to broaden the scope of the study.