Understanding how to best use social skills and manage emotions is the first condition for all employees who need to interact with customers in their work; for example, the hospitality sector, but also everyone who interacts with others in daily life. However, people begin to interact and communicate with each other using their electronic devices and create a phenomenon of social corrosion due to the development of technology. However, the essay will discuss the benefits of having a person highly skilled in social intelligence and emotional intelligence in the individual and organization of the hospitality industry. There are different personal skills of each intelligence that could help develop relationships and success in work. It is a subset of social intelligence, so there is little in common between both intelligences. His term refers to the ability to control and understand one's emotions and to perceive and respond to the emotions of others (Wolfe & Kim, 2016). Amygdala also means old brain, it is a temporal lobe of the brain where you regulate your emotions and is a very significant part of feeling emotional. Gouveia (2013) mentions the case study of a patient who had suffered damage to the amygdala and was unable to experience emotions and make decisions regularly. However, making a decision is not only based on emotion but also on logic that refers to the rational. If neither of them had lost their balance, it would have led to making a bad decision. Understanding and facilitating emotion in rational is a process of emotional intelligence. According to Kosslyn, Rosenberg and Lambert (2014) and mentions the three psychologist professors John Mayer, David Caruso and Peter Salovey who first divided emotional intelligence into 4 aspects of skills. The first is perceiving emotion which is the ability to recognize other emotions from facial expressions, for example joyful. Secondly, understanding emotions means having the ability to understand every message conveyed by emotions. The third is to facilitate thinking through emotions, which means thinking about how to respond. Last but not least, managing emotions means promoting one's own emotions to promote those of others (Kilduff, Chiaburu, & Menges, 2010). Using these four dimensions in developing emotional intelligence with the help of making informed decisions, predicting life outcomes and helping to better understand others, so as to build satisfying relationships (Gouveia,