Visiting the doctor has never been seen as a pleasant experience for customers. It is probably considered a necessary evil, something that needs to be done but is not expected in a pleasant way. Making the encounter between healthcare provider and client useful and therapeutic can be a challenge. This is especially true for those whose financial situation is precarious, meaning they are just one paycheck away from becoming homeless. So not only does the client arrive at the scheduled appointment with the normal anxiety that a visit to the doctor brings; Added to this is the fear of a serious diagnosis and the stress of finding the funds to pay for medical services, medications and any check-ups that may be necessary. The extra expenses will put a strain on an already overloaded family budget. The first clue to the client's weak financial position should be gleaned from the help interview. A help interview is a conversation between a healthcare professional and a person in need of medical care and is a common communication tool in any healthcare setting. Three components of the helping interview are 1) mutual orientation of the professional and the client, 2) identification of the client's problem, 3) resolution of the client's problem (Tamparo & Lindh). Orientation is the part of the help interview on which attention will be focused. While the textbook places a lot of emphasis on the personal appearance of the medical assistant, making small talk to put the client at ease, proper introductions, vocal tone, and so on, it is important to remember that the orientation process is where the customer's ability to pay is ascertained. Cash, insurance or credit card information, and payment... half of the card... Lichter and Crowley). Low-income mothers are more likely to have low-birth-weight babies, who are at greater risk than other babies for a variety of cognitive and emotional problems. Additionally, poor children are more likely than other children to be exposed to toxic substances and other environmental health risks and to eat less healthy diets. These increased health and environmental risks help explain the higher rates of asthma, diabetes, learning disabilities, and speech or hearing problems that limit poor children's school attendance and interfere with their academic performance and activities. physical. The percentage of poor children with such chronic health conditions increased between the mid-1980s and the mid-1990s, and the gap between poor children and other children widened (Lichter and Crowley). As well as the number of single mothers receiving public assistance.