Conflict Analysis and MediationIntroductionEmployee mediation through conflict helps business leaders build trust with employees. Mediation is based on principles of communication, negotiation, facilitation and problem-solving techniques that emphasize the needs and interests of all participants. Mediation is also based on fairness, procedural flexibility, privacy, confidentiality, full transparency and self-determination (Wilmot & Hocker, 2011). With mediation, “you have the flexibility to take time to consider how a decision will affect your future. You can agree to “try out” agreements to see how they work and make changes as you learn more about how these agreements work in practice” (Common Ground, 2008 par 6). It is important that employees are guided through conflicts so that common ground is established and the workplace can operate in a more peaceful environment. This paper will discuss a work-related conflict experience and the mediation tools that were used to get employees to overcome the conflict. The Conflict A couple of weeks ago a workplace conflict broke out between two groups. Team A was upset because Team B was not working to their maximum potential, forcing them to work overtime to assist Team B in completing their daily assignments. Regardless, it is each team member's responsibility to meet productivity requirements, but the initial complaint brought to me by the leader of team A was that team B was just sitting there doing nothing. Searching for Reason The first step to the truth goal was to interview supervisors to see what they may or may not have heard or seen. This is the best way I've found to validate a claim that someone isn't doing so... middle of the paper, but one thing we all have in common is that we work for a paycheck.ConclusionResolve the conflict in this document it required time and precision to achieve a win-win outcome for all parties. This conflict resolution built trust between employees and management and preserved a better understanding of both perspectives. Teamwork is the key to every company's success, and building a better team starts with how to prevent conflicts and how to overcome them when they arise. “It is teamwork that remains the ultimate competitive advantage, both because it is so powerful and because it is so rare” (Lencioni, 2002 par 8). Proper data collection and identifying the root cause of conflict will help create policies that prevent future workplace conflicts. This is how mediating employees through conflicts helps business leaders build trust with employees.