New Century Health ClinicOffice System Design Preliminary Report Charles Webb Introduction New Century Health Clinic, a traditional medical care facility located in Fullerton, California, is looking for ways to support own operations through information A technology that will also enable future growth. With a patient base of 3,500 patients working for 275 separate companies, proper maintenance of patient records is a top priority. Coupled with this is the quick and efficient processing of insurance forms as New Century Health Clinic currently accepts 34 different insurance policies. Along with patient medical records and insurance, all aspects of the clinic's operations will be considered, including office payroll, tax reporting and employee profit distribution. Through this preliminary report, several information systems will be evaluated, including electronic data exchange, vertical and horizontal system packages, as well as the use of the Internet. Say no to plagiarism. Get a tailor-made essay on "Why Violent Video Games Shouldn't Be Banned"? Get an Original Essay Clinical Staff Organizational Chart Duties and Responsibilities While all New Century Health Clinic employees are involved in some way in the administration of patient records, insurance processing, and appointment processing, several members of staff have unique responsibilities. For example, Carla Herrera's primary responsibility is to keep the clinic and administrative offices stocked and organized with supplies. Tax reporting and office payroll, including distribution of profits among employees, fall to Fred Brown. Lisa Sung's primary responsibility is customer service, including scheduling appointments, making courtesy calls to remind patients of appointments, and preparing daily lists of those appointments. All six administrative employees are involved in preparing end-of-month patient statements. Proposal Information Systems Evaluation The New Century Health Clinic, by its very nature, is the definition of multitasking. As stated previously, employees have distinct responsibilities but also contribute to the routine tasks performed by everyone. For this reason, an EDI (Electronic Data Interchange) system would be suitable for this company. With all the insurance companies New Century deals with, the clinic would be able to exchange information quickly and efficiently. Inventory levels can be quickly controlled and maintained using information from supplier systems. New or departing patients could also transfer their medical history from doctors with an EDI. Because New Century Health Clinic has a narrow focus, a vertical system would be preferred over a horizontal one. Since vertical systems are designed to meet the specific requirements of specific industries, the New Century may be better served by application software aimed at the medical sector. The New Century location, near a newly built shopping center in a busy area, offers the ability to accommodate more patients. While a horizontal system can be customized to fit a company's needs, growth in the New Century can happen too quickly for a horizontal system to adapt. Using the Internet is beneficial to almost every business and New Century Health Clinic is no different. As well as providing to current and potential patientsinformation about the clinic itself, the site could easily provide some potentially greater benefits. You may be presented with information about the qualifications of the medical staff or new techniques offered by the clinic. An FAQ may be used to answer basic health care questions. Patients may be able to view their bank statements or a general medical record. Email could be used to remind patients about appointments or allow them to schedule appointments. The potential of the Internet for the New Century is limited only by the imagination of the people who implement it.NEW CENTURY HEALTH CLINIC OfficeSystem Design Charles Webb COM 320 Introduction As an IT professional, New Century Health Clinic came to me in hope to modernize their outpatient practices. The main goal is to provide an IT solution that not only meets current objectives, but also keeps pace with any potential growth within the company. By implementing a total solution, from installation to training, the transition to a modernized workplace will be efficient, comprehensive and cost-effective. First, you need a complete understanding of the business processes involved in the operation of New Century Health Clinic. . From which tasks are redundant to which are specific to the practice. A complete understanding of departments, processes, users and the cross-pollination that occurs or does not occur within these elements is only possible through direct contact. By interviewing administrative employees both separately and in groups, I hope to find things that they think will improve process flows. Employees' input is crucial in the design phase, as they are the ones who will ultimately need to use the system. What the employee feels they need, the end goal of the system, is what I ultimately seek. Therefore, all employee suggestions will be received openly and will have equal weight. Summary of System Requirements Currently, all business processes within New Century Health Systems are performed manually or with minimal automation. Six administrative staff members handle most of the work, each with specific tasks. New Century currently accepts insurance benefits from 34 companies and has a patient base of 3,500 patients from 275 employers. According to this proposal, all administrative functions will be computerized. All of the following components are proposed for the New Century Health Clinic.*For the rapid exchange of information with all supporting insurance companies, an electronic data exchange will be the foundation of the system.*As provider billing and supply transactions constitute a large portion of administrative processes, a transaction processing system will be implemented.*A user productivity system will also be implemented to facilitate quick and efficient communication among all New Century Health Clinic staff. Results Project Scope: The purpose of the project is to fully integrate the administrative functions of the New Century Health Clinic within an information system. Constraints: All administrative staff must have the ability to process patient records, appointments and insurance from their respective workstations. All administrative staff must also have the ability to prepare end-of-month patient statements from their workstation. Operational Feasibility: Since the request for this proposal comes directly from New Century Health Clinic management,.