Interpersonal skills, active listening and feedback are closely related to each other. A competent employee of an organization should have interpersonal, active listening and feedback giving skills so that the organization can achieve its predetermined goals. Interpersonal skill is the individual behavior that an individual uses in daily life to communicate and interact with multiple people individually and in groups. Similarly, active listening is the interpretation of content when we hear something, and feedback is the process of providing evaluations or information about the action or event. We'll talk more about interpersonal skills, active listening, and detailed feedback. Say no to plagiarism. Get a tailor-made essay on "Why Violent Video Games Shouldn't Be Banned"? Get Original Essay It is the era of global business where organizations run their businesses across the globe. To run the business competently and efficiently, you need competent and qualified employees. Interpersonal skill is one of the main skills required of the employee of the business organization nowadays. Interpersonal skills are important for the development of human relationships (Burleson, Metts, & Kirch, 2000). The daily operational activities of the business organization include customer service, business relationships with partners, suppliers, vendors, and so on. An employee involved in these business operational activities must possess interpersonal skills such as teamwork, two-way written and verbal correspondence, responsibility and reliability. There may be multiple cases in the business organization such as customer complaints, communication problems, delays in services and so on. To deal with such problems, employees should be enriched with interpersonal skills so that they can quickly analyze the situation and use their skills to solve problems. Based on an article published in the journal of marketing theory and practice, it shows that the customer complains about the service offered by the organization and the customer's angry behavior has a direct impact on the quality of the service offered (Tao, K., Karande, K. and Arndt, AD2016). It is known that customers are the kings of the market, however the angry and aggressive behavior of customers affects the quality of service provided by the employee involved in customer service. While it may be a chance for the business organization to identify its weaknesses, its impact on employees is not positive. To handle an aggressive and angry customer, the employee must have interpersonal skills. Employee expression also influences the quality of service received by the customer (Schneider and Bowen 1985; Schneider, Parkington, and Buxton 1980). Therefore, it is important to provide customer service with a smile and a polite voice during customer service. Active listening is one of the important characteristics of interpersonal skill. It helps identify the customer's problem so they can analyze the situation and provide feedback with the solution. For example, an angry customer complaining about receiving a damaged product can be handled with proper communication and an apology as well as asking them to wait until they receive the new product at a discounted price. From the relevant example we can say that using interpersonal skills such as proper communication, proper apology handling and responsibility in offering price discounts help to handle the angry customer properly. It also helps in maintaining a proper relationship with the customers in.495-507.