Her easy-going boss had received a well-deserved promotion, leaving her with a new supervisor, one who Joy found difficult to work for. One morning, Joy's supervisor confronted her about a complaint filed against her by a coworker. “Joy, instead of emailing team members about the project, walks down the hall and works out the details in person,” he said. “People are complaining.” Joy struggled with an “invisible disability” that sometimes made walking difficult and painful. Recent stress at the office had made his symptoms worse. In fact, she spoke to her doctor, who warned her to "pace yourself" and "limit the amount of walking" she did until the attack subsided. When she tried to explain her limitations to her boss, he simply didn't understand and responded harshly. Crushed, Joy called her husband sobbing during lunch time. “Tim, I can't do this anymore. I'm going to quit!" Tim listened patiently and said, "Joy, you tried to talk to your supervisor and she didn't hear what you were saying. I think you should take it to the next level. Why not talk to HR to see if they can help?" Joy agreed to meet the man