The proposed meetings are expected to take place weekly or bi-weekly and will focus on updating staff and resolving operational issues. This will ensure that staff receive accurate and useful information on a consistent basis. Additionally, on a monthly or bimonthly basis, SMT members will attend these meetings to ensure that all staff members are heard and to further cultivate relationships between staff and management by producing a smooth flow of information upwards in the 'HCO. While this may be an expensive solution, the time and money spent will greatly increase interpersonal communication between staff and management. Therefore, according to Hanson (1986), an increase in profitability will follow which will justify it