A lack of communication can create uncertainty that leads to stress and conflict. Retrieved from http://smallbusiness.chron.com/lack-communication-cause-conflitto-workplace-10470.html Alex communicated well and set clear expectations for Joe in the IT department, which was effective. Alex had to specify the goals he would like each employee to achieve. Alex was unclear about his expectations of employees, which caused a lack of communication. The employees still worked under the leadership of Alex's father. The employees had little to no input into the improvements because Alex didn't specify the problems, so there was nothing