Gap Analysis: Global Communications The telecommunications sector is in trouble and shareholders are unhappy with negative returns and are losing confidence in the sector's recovery. There is enormous pressure on the industry to turn around and Global Communications (GC) is feeling the heat of competition and this is reflected in its share prices. Global Communications finds it very difficult to compete in local and international markets for the same business. There are ongoing problems with competitors creating better products with affordable plans and with more options for customers. Global Communication is unable to compete with these low-cost providers, so they must create a new market plan to keep market share and shareholders satisfied. Global Communications leaders have approved a new plan to introduce new services to small business and individual customers, which will be served in both local and long-distance markets. GC will also partner with other companies to provide video services and wireless access to customers. Global Communications' senior management has a vision to make the company a global company and an industry leader in the next three years. Global Communications has also introduced a cost-cutting plan involving outsourcing its information technology operations from the United States to India and Ireland to save 40% on labor costs. GC's management hopes that the above plan will help them reduce costs and increase revenues; however, there were many issues that management did not address when developing the cost reduction plan. This document will provide an overview of Global Communications' intentions on what they intended to achieve with the reorganization. GC faced several communication and decision-making challenges in the process of making the initial reorganization decision and implementing the reorganization plan. The reorganization plan has some conflicting interests and values ​​among stakeholders, so management must identify the issues and make a decision that is in the best interests of not only the company, but all individuals who have a stake in the outcome of the decision . Situation AnalysisIdentifying Problems and OpportunitiesThe management of Global Communications has decided on a vision to become an industry leader and a global company within three years. Global Communications has implemented a cost-effective plan that will help reduce costs and improve profitability and also plans to offer new services to small business customers and some individual customers.