1.IntroductionAs requested, this report is based on market research on consumer satisfaction of DHL's services in China.This report provides an introduction of its services and reveals the advantages as well as disadvantages of DHL's services in China, in the growing logistics market in China, for DHL in China itself and also for customers.2.ProceduresAll information in this report is collected from: Consumer Satisfaction Questionnaire of DHL services in China;Http://www.cn.dhl.com.Http://www.cpw.com.cnHttp://www.forbes.com/home/commerceHttp://www.us8cn.com3. Findingsa . Background and Brief Introduction Founded in the United States in 1969, with the concept that "Customers could save a fortune", DHL has decades of history, abundant experience and a high level of ability in quickly sending files and goods through flight international airline. During its development, DHL has expanded its service coverage around the world, including the Middle East, Africa, Asia, Europe and so on. Until 1988, the number of its services for different countries was updated to 179, and more than 16,000 employees work in its company. Nowadays, being one of the world's top 4 express delivery and logistics companies, DHL has become the pioneer of global express shipping, continental shipping and air freight, and also the largest global logistics provider of sea freight and contractual logistics. DHL in China, known as The joint venture between DHL-Sinotrans, Danzas Air&Ocean China and Sentaifei was eventually established in 2003.b.The range of servicesDHL's service in China can be divided into five main aspects: express services, solutions logistics, road and rail transport, air transport and solutions for maritime transport and industry. Its range of services, as you can see, covers almost all parts of our daily life and work.c. The main service items With specialized orientations, each aspect of the service has several supporting service items, which can be seen from the following content: Express services, such as express delivery for express needs, has 4 items: Same day, Value-added services , Time Definite, specialized services and direct access to services (StartDay Express, MidDay Express, Worldwide Document Express and Import Express). Logistics Solutions is a customized logistics and IT service for global businesses, specializing in: consultancy, returns and spares management, value-added services, specialist services, integrated supply chain, warehousing and IT solutions. Road and rail transport, your road and rail connection to European markets, including: Trade fairs and events and industrial projects. Air and Sea Freight, being the global network for air and sea freight transportation, deals with: air freight, sea freight, industrial projects, customer program management and domestic air freight.