When you visit a Four Seasons, you can tell that every internal customer, or employee, genuinely cares about the well-being of the company. This starts at the top and has a ripple effect throughout the hotel. Isadore made this point as he toured his hotels, telling management at every level that “we cannot change employee behavior without changing our own.” This commitment to treating employees as they deserved to be treated led to the excellent customer service known at the Four Seasons