Topic > Management and Leadership Case Study - 1005

Military service instilled in me the importance of following the chain of command, which is an indication of respect. Just last week, a fellow receptionist decided she wanted to leave early and instead of discussing it with the office manager, she asked the business owner. The owner did not even inform the office manager of the employee's request. It is obvious that there is a lack of respect for the office manager as a leader when he or she is not informed of pertinent personnel matters. 2. What limits should there be on intra-organizational communication? Anyone? In other words, how much should employees know about how their organization works; what are the boundaries? Why? Intra-organizational communication “flows downward, upward, horizontally, and diagonally” (Longest & Darr, 2008, p. 579). Limits should be established on intra-organizational communication in the early stages of major changes, such as when a company is considering filing for bankruptcy, selling to another owner, or considering a merger. Informing departments about issues still being decided can potentially lead to the spread of rumors about the future of the company, which can affect the morale of the company's employees. I do it anyway; I believe that once the final decision is made, employees should be aware of it and informed of their options