Topic > Best Practices Manual for Supervisors - 1757

IntroductionNew supervisors looking for guidance need something to refer to when faced with certain problems that arise on the job. This manual outlines six supervisory responsibilities and some basic guidelines for effectiveness. It's important to remember that given the variety of personalities in the workplace, each specific situation will require a different approach. Below are general guidelines for managing each responsibility. Demonstrating Communication Skills Communication is one of the most important skills of a supervisor. A good supervisor is able to give direction, motivate and persuade their staff in order to maintain a good working relationship that will reap positive results. A large part of all three of these skills is the ability to listen to and absorb the ideas of others (Rue & Byars, 2004). Good communication is give and take, or a two-way business.1. Be open to regular input from employees and regularly act on suggestions to improve productivity and effectiveness. A happy employee is someone who invests in their work. Letting an employee participate in project planning or overall management of the department will give them more power. This will result in an increase in individual satisfaction levels, which helps in increasing productivity.2. Use feedback in communication to ensure all parties are clearly understood. When communicating thoughts, ideas or instructions, it is important that the recipient of this information has a clear understanding. Allowing him to repeat or rephrase the communication will let the recipient know that you care that he truly understands. Consider the many different factors that can influence understanding or misunderstanding, such as ethnicity, personality, and emotions. As the recipient of the communication, use the same feedback practices. Repeat the communication and ask for clarification if necessary. Determining Effective Orientation and Training Methods Employees spend much of their time at work and therefore need to feel comfortable in their knowledge and familiarity with their surroundings. It is the supervisor's responsibility to familiarize the employee with the workplace. The supervisor is also responsible for ongoing training. The new employee will have questions regularly, and the supervisor is the primary source of information.1. Be available for questions and assistance, and clearly explain other sources of information available. As an employee completes initial training and begins performing their duties, they will need ongoing guidance and assistance. The employee should feel free to approach the supervisor with any problems and should also be clear about any other people available to help.