MAYBANK BALANCED SCORECARD MPI's vision and mission is to achieve a top 10 position as the preferred bank in the premium consumer market for strategic deposit/wealth management products; as well as Car Loans, Personal Loans, CTS, Mortgages; and to be a well-known player in selected segments of top-tier Corporate Banking companies. The last two years have been particularly good for MPI, which recorded a positive operating result for the first time and performed well in other areas such as BENE. Continuing in this direction, the company's main strategic thrusts will continue to cover the continuous development of four critical areas of our activities: • business growth, • asset quality, • infrastructure/operations improvement and • organizational development. Interestingly, these four areas correspond to the perspectives in the Balanced Scorecard provided by Robert Kaplan and David Norton. To achieve the long-term goal of becoming a top 10 preferred bank in the Philippines in their chosen markets, their implementation platform includes not only financial perspectives, but also customers, business operations, and places for their employees to learn and grow.Therefore , realizing their vision means providing value not only to their shareholders, but also to their customers and employees. There is also an emphasis on ensuring that they are able to contribute to the community in which they operate. The mission implementation platform covers all these stakeholders: CUSTOMER PERSPECTIVE Deliver customer value:  Provide the best service to our customers and provide them with superior quality financial solutions. Provide value to the community Embrace our social responsibility and the sense of corporate citizenship. We will strive to improve the lives of people and the communities in which we are present and operate. LEARNING AND GROWTH Provide value to our employees Develop and care for the well-being of our people. We will pursue building our organization as an employer of choice. FINANCIAL PERSPECTIVE/BUSINESS PROCESS Deliver value to stakeholders Pursue our profit objectives with prudence and integrity. Ultimately, we aspire to provide our shareholders with superior returns. STRATEGIC PUSHES MPI continues to reaffirm the theme of their current three-year business plan “to transform MPI from below average to average over the medium term by building momentum at a steady pace to a certain point of breakthroughs and from there making the leap from good to great” . While there is still an emphasis on numbers and achieving financial goals, as evidenced by their annual report, they have begun to espouse new management where “numbers are grounded in values.